Privacy Policy

Canada Pump Center (CPC)

Welcome to Canada Pump Center. Your use of the canadapumpcenter.com website, related canada pump center services, and canadapumpcenter.com website products constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein (the “Terms”). You also accept the Terms when you create an account, make a purchase as a guest, or log in to canadapumpcenter.com website. Additional or separate terms may apply to your use of individual services or features available on a canadapumpcenter.com website, such as reviews. References to “you or “your” shall refer to any user accessing viewing, or otherwise interacting with CPC Site. We may make changes to any CPC Site and the Terms. It is your responsibility to review the Terms for updates or changes. If you do not agree with the Terms, you should not use the CPC Sites.

Use of the Canada Pump Center Site

You may use the canadapumpcenter.com website for your personal, non-commercial use only. You may not use canadapumpcenter.com website if you are under the age of 13. If you are between the ages of 13 and 18, you may use the canadapumpcenter.com website only with the supervision or involvement of a parent or guardian.

Information and product pictures on canadapumpcenter.com website

We try to be as accurate as possible with the information we present on the Canada Pump Center website. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions, pictures or other content is accurate, complete, or error free and the purchased items are not returnable because of this reason. Product prices offered on thecanadapumpcenter.com website may vary from other advertised prices due to varying conditions in different geographic markets. Prices and promotions are subject to change, and may vary from those offered in our stores. We can confirm the availability or price of an item before you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. The prices displayed on the canadapumpcenter.com website Site is quoted in Canadian dollars and are valid and effective only within the Canada, and such prices includes free shipping but do not include sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping handling costs.

Paying for Your Order

Generally, we’ll charge your payment method for an item when we ship the item to you or confirm its availability in store. However, we may preauthorize your order amount with your credit card, credit account, or debit card issuer at the time you place the order, which may have an effect on your available credit line. When you pre-order with a debit card, we’ll debit your card when you place the pre-order. For special delivery items, we’ll charge your payment method when you confirm a delivery time.

Order Confirmation

While we will use our best efforts to fulfill all orders, canadapumpcenter.com website cannot guarantee the availability of any particular product displayed on the canadapumpcenter.com website. Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to promptly notify you using the email address you provide to us. If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order. We reserve the right to discontinue the sale of any product listed on the canadapumpcenter.com website at any time without notice. In some cases canada pump center may contact and ask for Picture ID to a Business card for verification purpose.

Use License

CPC grants your permission to view and use the CPC Site and to print individual pages from the CPC Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth herein. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from the CPC Site.

In addition, as a condition of your use of the CPC Sites, you represent and warrant to Canada Pump Center that you will not use the CPC Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use the CPC Site. Other than these Terms between you and CPC relating to the sale of products or services to you through the CPC Site, CPC will not enter into any agreement with you or create any obligation to you through this CPC Site and no attempt to create such an agreement or obligation will be effective.

Trademarks

The trademarks, service marks and logos (collectively the “Marks”) used and displayed on this Site are registered and unregistered Trademarks of CPC. Nothing on this CPC Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Mark displayed on the CPC Sites, without the prior written permission of the Mark owner. CPC aggressively enforces its intellectual property rights to the fullest extent of the law. The name of Canada Pump Center or the logo of CPC may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this CPC Site, without prior, written permission from Canada Pump Center. Canada Pump Center strictly prohibits use of the CPC logo as part of a link to or from any site unless establishment of such a link is approved in advance by CPC in writing. Fair use of CPC Marks requires proper acknowledgment. Other product and company names mentioned on this CPC Site may be the Marks of their respective owners.

Privacy

We take our commitment to protect your privacy seriously. Your use of the CPC Sites is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.

Links to Third Party Sites

This Site may contain links to sites owned or operated by parties other than CPC or its affiliates. Such links are provided for your reference only. Canada Pump Center does not control outside sites and is not responsible for their content. CPC’s inclusion of links to an outside site does not imply any endorsement of the material on the site or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does the inclusion of the links imply that CPC is authorized to use any trade name, trademark, logo, legal or official seal or copyrighted symbol that may be reflected in the linked site.

SMS Messaging

Canada Pump Center may use SMS messages to communicate with you about your order or related inquiries (the “SMS Service”). This will occur only in response to an SMS message sent by you to us; such messages constitute consent by you to receive responsive SMS messages from us. You can cancel the SMS Service at any time by texting “STOP”. After you send the SMS message “STOP” to us, we will send you a reply SMS message to confirm that you have been unsubscribed. Then, you will no longer receive SMS messages from us. You can also opt out through other mechanisms, such as contacting us here. If you want to join again, just reply with “UNSTOP” to begin receiving messages again. If you have concerns with continuing with the SMS service, you can reply with the keyword “HELP” for more assistance, or you can contact us here. Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy.

NO WARRANTIES; EXCLUSION OF LIABILITY

WE MAKE NO REPRESENTATION ABOUT THE SUITABILITY OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE. ALL SUCH MATERIALS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. Canada Pump Center, SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND -NON-INFRINGEMENT. CPC SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE CPC SITES OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THE CPC SITES. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. ANY WARRANTY ON ANY PRODUCT SOLD THROUGH A CPC SITE IS PROVIDED TO CPC OR DIRECTLY TO YOU BY THE MANUFACTURER OF THAT PRODUCT. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CPC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO YOUR USE OF CPC SITE OR ANY PRODUCT OR SERVICE PURCHASED THROUGH CPC SITE. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY PRODUCTS YOU PURCHASE THROUGH CPC SITE OR CPC GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS OR MALICIOUS MISCONDUCT, OR FRAUD. IN NO EVENT SHALL EITHER CPC, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS IN THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.

SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT, INDIRECT, INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Contacting Us

If you have any questions about this agreement, please visit our Contact page, or write us at:

[email protected]
Attention: Customer Service

Although Canada Pump Center will be able to receive communication provided through this Site (including, without limitation, service requests and other submissions) in most circumstances, CPC does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information. Be aware that internet e-mail typically is not secure.

Uploaded Content

We welcome your comments regarding this site. However, by submitting any content to CPC (including photos), via the CPC Sites or otherwise, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;
• all “moral rights” that you may have in such content have been voluntarily waived by you; and
• use of the content you supply does not violate the Terms and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• that is known by you to be false, inaccurate or misleading;
• that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• for which you were compensated or granted any consideration by any third party; or
• that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold CPC (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant CPC and its authorized third-party service providers a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content (including photos and all data contained or appended to the computer file of such photos) that you submit may be used and shared with authorized third-parties at CPC’s sole discretion. CPC reserves the right to change, condense or delete any content on the CPC Sites that CPC deems, in its sole discretion, to violate these Terms. CPC does not guarantee that you will have any recourse through CPC to edit or delete any content you have submitted. You acknowledge that you, not CPC, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of CPC, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Disputes

You agree that this agreement and your use of the canadapumpcenter.com website are governed by the laws of CANADA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in CANADA in all disputes (a) arising out of, relating to, or concerning the CPC Site and/or these Terms; (b) in which the CPC Site and/or these Terms present is an issue of a material fact; (c) in which the CPC Site and/or these Terms are referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization; (d) arising out of relating to any products or services sold or distributed by CPC whether over the phone, or online; and (e) related to CPC’s advertising, communication, delivery, or sales practices relating to its products and services. Use of the CPC Site is unauthorized in any jurisdiction that does not give full effect to all provisions of these Terms, including without limitation this paragraph and the warranty disclaimers and liability exclusions.

CPC has endeavored to comply with all legal requirements known to it in creating and maintaining the CPC Site, but makes no representation that materials on the CPC Sites are appropriate or available for use in any particular jurisdiction. Use of the Site is unauthorized in any jurisdiction where all or any portion of the CPC Sites may violate any legal requirements and you agree not to access the CPC Sites in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of these Terms is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.

WITH THE PRIOR AGREEMENT OF Canada Pump Center, ANY CLAIM, DISPUTE OR CONTROVERSY ARISING OUT OF, RELATING TO OR CONCERNING THIS SITE AND/OR THIS AGREEMENT SHALL BE DECIDED BY BINDING ARBITRATION IN ACCORDANCE WITH THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION AND ANY SUCH ARBITRATION PROCEEDINGS SHALL BE BROUGHT AND HELD IN CANADA. CLAIMS MAY ONLY BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PURPORTED REPRESENTATIVE OF ANY CLASS. THE DECISIONS OF THE ARBITRATORS SHALL BE BINDING AND CONCLUSIVE UPON ALL PARTIES INVOLVED AND JUDGMENT UPON ANY AWARD OF THE ARBITRATORS MAY BE ENTERED BY ANY COURT HAVING COMPETENT JURISDICTION. THIS PROVISION SHALL BE SPECIFICALLY ENFORCEABLE IN ANY COURT OF COMPETENT JURISDICTION.

General

You agree that CPC may at any time and without notice change the terms, conditions and notices under which the CPC Sites are offered; however, any change to the terms after your last usage of the CPC Site will not be applied retroactively.

You agree that no joint venture, partnership, employment or agency relationship exists between you and CPC as a result of this agreement or your use of this CPC Site.

CPC’s performance of these Terms is subject to existing laws and legal process and nothing contained in this agreement is in derogation of CPC’s right to comply with law enforcement requests or requirements relating to your use of the CPC Site or information provided to or gathered by CPC with respect to such use.

These Terms, the Privacy Policy, and terms of sale constitute the entire agreement between you and CPC with respect to the CPC Sites. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and CPC with respect to this CPC Site. No modification of this agreement shall be effective unless it is authored by CPC or its affiliates. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by CPC in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms or your use of this CPC Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by CPC in printed form.

CPC also may make employment information available through this CPC Site. CPC is an equal opportunity employer. CPC provides equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, veteran status or disability. CPC’s policy relates to all phases of employment including recruitment, placement, promotion, training, demotion, transfer, layoff, recall and termination, rates of pay, employee benefits and participation in all company-sponsored employee activities.

THE INFORMATION AND MATERIALS IN THIS SITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS DO NOT NECESSARILY REFLECT THE OPINIONS OF CPC OR ANY OF ITS AFFILIATES OR AGENTS. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP-TO-DATE. YOU MAY NOT ACT OR RELY ON ANY INFORMATION OR MATERIALS IN THIS SITE AND YOU PARTICULARLY SHOULD NOT MAKE ANY INVESTMENT DECISIONS BASED ON ANY INFORMATION OR MATERIALS IN THIS SITE. YOU MUST INDEPENDENTLY VERIFY THE ACCURACY OF ALL SUCH INFORMATION AND MATERIALS BEFORE ACTING OR RELYING THEREON OR MAKING ANY INVESTMENT DECISIONS IN CONNECTION THEREWITH. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.

Termination of Use

We may, in our sole discretion, terminate your account or your use of the CPC Sites at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of any CPC Sites at any time without prior notice.

Copyrights

This CPC Site and the materials within it are © Canada Pump Center, Viewing or using this CPC Site may create a copy of CPC materials in your computer’s random access memory and/or in your hard drive and/or in your proxy server.

Warranty Policy

Products sold in Canada Pump Center website, come with 1 year warranty. All tanks have 5 years warranty starting from purchase date(invoice date). 

Warranty claims will be rejected in the following situations:

1. If the defect in the product arises from:

•  Any drawing, design or specification supplied by the customer/purchaser
• Modifications undertaken by the customer/ purchaser or a third party without the consents of Canada Pump Center

1. If a defect is caused by:

•  Normal wear and tear
•  Inadequate maintenance or faulty repair by others than our service department.
•  Failure to observe the operating instructions
•  Over- loading
• Use of any unsuitable material
• The effects of chemical or electrolytic action
• Building or assembly work not undertaken by Canada Pump Center
• Other reasons beyond Canada Pump Center control.
• You are responsible to send All the information and documents like pictures or videos that our service department require from you.
• If we notice that you do not have a reliable electrical protector for any possible problems, your warranty will not be accepted

As a general rule, Canada Pump Center will not accept to pay transportation/replacement/installation costs for faulty products.

Warranty claims may also be submitted by contacting the local Canada Pump Center office or the point of sale.

[Attention: Please make sure that you complete the warranty form, for your products immediately after your purchase and prior to the installation, or your warranty will not be accepted]

 

Picture ID Required

For our customers’ safety and protection, If the Billing and Shipping addresses are different,  we might call and ask for your picture ID after you place your order, to make sure our customer’s card is not being used by somebody else.

• If you cancel your order right after you place the order, even if we do not ship out, we have the right to charge you the credit card processing fee.

Our Return Policy

You may exchange or return product for a refund (excluding shipping and handling charges) within 30 days of purchase. All items must be in new, unused, untested condition. Items tested in any manner are not returnable. If you are returning an item in which we paid the shipping/handling charge you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your refund. If you do return an item that has been used and is not in resalable condition, the customer will be charged a cleaning fee of up to 50%, depending on how much labor and time is involved in cleaning the item. If any item is damaged, we will deduct the cost of that item from the refund. Special order items are not returnable. Every return requires a return authorization number (RA) from us.

Return Procedures:

Every return requires a return authorization number (RA) from us. All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by us. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box. Any merchandise returned to us unauthorized will be refused. We are not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.

Please inspect your order immediately and notify us right away if there is any damage to
your merchandise.

• No refunds on custom orders, no refunds on special orders, any item that is not in our stock.
• No refunds on any sewage pump that has been used.
• All returns must be authorized and customer must write the return number on the package or the return will not be accepted.
• No Refunds on any products that has been wired or connected to the pipes
• No Refund on any product that’s been assembled pump with motor

  All regular returns will be charged a 20% restocking fee.

  All cancelled orders and returns will be charged a 6% credit card processing fee on top of the restocking fee.

  All items returned must be in salable condition for a full refund, shipping fee is not refundable.